Refund policy

VARENN Refund & Returns Policy

Contact: varennsupport@gmail.com

Nothing in this policy limits any rights you may have under applicable law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or contains the wrong item, wrong color, or wrong size, contact us at varennsupport@gmail.com within 14 days of delivery.

Please include:
- your order number
- a clear photo or video showing the problem

Without sufficient evidence, we may be unable to process a refund or replacement.

If your claim is approved, we may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

In most approved damage, defect, or incorrect-item cases, you will not be required to send the item back unless we specifically request it.

Customer-selected size or color

We do not accept returns or exchanges for:
- a customer-selected wrong size
- a customer-selected wrong color
- fit preference
- change of mind

Please review the size guide, product description, and your selected variant before purchasing.

If you ordered size M and received size L, or ordered one color and received a different one, that is an order-fulfillment error and is covered under the section above.

Tracking not moving, or lost shipments

If your tracking has not shown movement for an unusual period, contact us at varennsupport@gmail.com.

We will investigate with the carrier and fulfillment partners. Refunds are not issued automatically. We may require carrier documentation, proof of non-delivery, or other reasonable evidence before determining a resolution.

Delivered but not received

Orders marked as delivered are not automatically eligible for a refund or replacement.

If tracking shows your order as delivered, please first check:
- the shipping address you provided
- household members
- neighbors
- mailroom or building reception
- safe delivery locations used by the carrier
- the carrier directly

If the order still cannot be found, we may ask for carrier documentation or proof of non-delivery before deciding on a resolution.

Package Protection

VARENN may offer optional Route Package Protection during checkout. If you purchased Route Package Protection with your order, eligible shipping-related claims, such as loss, theft, or shipping damage, may be submitted through Route under Route's applicable coverage terms.

Route coverage is optional and separate from VARENN's standard refund policy. If you did not purchase Route coverage, our standard policy above applies.

Cancellations

Orders may be changed or canceled only before processing begins. Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

Refunds

Approved refunds are issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider.

Returning items

Do not send any item back unless VARENN specifically requests it.

Questions about your order? Contact VARENN at varennsupport@gmail.com with your order number.